Need support ? Call +91 9187383792 for Instant Assistance
Need support ? Call +91 9187383792 for Instant Assistance

Shipping Policy

Last Updated: 15/07/2026

At GUIDANCEPRO SOLUTIONS PRIVATE LIMITED, we are committed to delivering your clothing, fashion apparel, footwear, accessories, and other products safely, efficiently, and on time. This Shipping Policy explains how your orders are processed, shipped, and delivered when you shop through our website.


Shipping Coverage

We currently deliver products across India.

Orders will be shipped to the delivery address provided during checkout. Please ensure that your shipping details are complete and accurate to avoid delays, failed deliveries, or additional shipping charges.


Order Processing Time

Orders are generally processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working business day.
  • During festive seasons, promotional sales, or periods of high order volume, processing times may be slightly longer than usual.

Once your order has been processed and dispatched, you will receive a confirmation email and/or SMS (where applicable).


Delivery Timeline

Our estimated delivery time is:

Standard Delivery: 3–7 business days, depending on your delivery location and courier service availability.

Delivery timelines are estimates only and may vary due to factors beyond our reasonable control, including:

  • Remote or difficult-to-service locations
  • Weather conditions
  • Public holidays
  • Courier or logistics delays
  • Government restrictions
  • Natural disasters or other unforeseen events

After dispatch, shipment tracking details will be shared via email and/or SMS (where available).


Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer:

  • Free shipping promotions
  • Discounted shipping offers
  • Special delivery promotions

Any such offers will be clearly communicated on our website.

Additional shipping charges may apply for certain remote or special delivery locations.


Packaging & Handling

We take great care in packaging every order to ensure it reaches you in excellent condition.

Our clothing, footwear, fashion accessories, and related products are securely packed using quality packaging materials to help protect them during transit.


Delivery Partners

We work with trusted third-party courier and logistics partners to provide reliable and timely delivery across India.

The courier service used may vary depending on:

  • Delivery location
  • Product availability
  • Serviceability of the destination
  • Operational requirements

Delayed or Failed Deliveries

While we strive to deliver every order within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

If your order is significantly delayed or has not been delivered within the expected timeframe, please contact our customer support team. We will assist you in tracking your shipment and resolving the issue as quickly as possible.


Incorrect Address or Failed Delivery Attempts

Before placing your order, please ensure the following information is accurate:

  • Full Name
  • Shipping Address
  • Landmark (if applicable)
  • City
  • State
  • PIN Code
  • Mobile Number

GUIDANCE PRO SHOP PRIVATE LIMITED is not responsible for delays, additional charges, or failed deliveries resulting from:

  • Incorrect or incomplete shipping addresses
  • Incorrect contact information
  • Customer unavailability during delivery attempts
  • Refusal to accept delivery

If an order is returned to us due to failed delivery attempts or incorrect address details, additional shipping charges may apply for re-shipping the order.


Order Tracking

Once your order has been shipped, you will receive an email and/or SMS (where available) containing:

  • Shipment Tracking Number
  • Courier Partner Details
  • Tracking Link

You may use these details to monitor the status of your shipment until delivery.


Lost or Damaged Shipments

If your order:

  • Arrives damaged,
  • Appears tampered with, or
  • Is lost during transit,

please contact us within 48 hours of delivery (or from the expected delivery date in the case of lost shipments).

To help us investigate the issue promptly, please provide:

  • Order Number
  • Photographs of the package and product
  • An unboxing video (recommended)

We will coordinate with our courier partner to investigate the matter and work towards an appropriate resolution, which may include a replacement or refund where applicable.


Contact Information

For any shipping-related questions or assistance, please contact us:

GUIDANCEPRO SOLUTIONS PRIVATE LIMITED

Email: info@guidanceproshop.com

Phone: +91 9187383792

Address:

THIRD FLOOR, OFFICE NO-305,
1/56-D, LALITA PARK,
LAXMI NAGAR,
NEW DELHI, EAST DELHI,
DELHI – 110092, India.