Refund & Returns Policy

Last Updated: 15/07/2026

Thank you for shopping with GUIDANCEPRO SOLUTIONS PRIVATE LIMITED. We are committed to providing high-quality products and ensuring a smooth and satisfying shopping experience for our customers. Please read this Refund & Returns Policy carefully to understand our procedures for returns, replacements, refunds, and order cancellations.

1. Eligibility for Returns

We accept return requests under the following conditions.

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

• The product is received in a damaged or defective condition.
• You receive an incorrect product or an item different from what you ordered.
• You notify us within 7 days of receiving your order.
• You provide clear photographs and, where possible, an unboxing video showing the issue.

b. Product Exchange

You may request an exchange within 7 days of delivery, subject to:

• Availability of the requested product or variant.
• The product being unused and in its original condition.
• Original tags, labels, accessories, manuals (if applicable), and packaging remaining intact.

c. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, installed, damaged, altered, or modified after delivery.
• Products returned without original packaging, tags, labels, accessories, manuals, or invoices.
• Gift cards, promotional items, or complimentary products.
• Clearance, final sale, or products specifically marked as Non-Returnable on the product page.
• Any item that is non-returnable due to hygiene, safety, or legal reasons, unless received damaged or defective.

2. Return Conditions

To qualify for a return or exchange:

• The product must be unused and in its original condition.
• Original packaging must be intact.
• All accessories, manuals, invoices, warranty cards (if applicable), and complimentary items must be included.
• The product must not show signs of misuse, damage, or tampering after delivery.
• The returned product must successfully pass our quality inspection.

Returns that do not satisfy these conditions may be rejected.

3. Return Process

To initiate a return:

1. Contact our customer support team via email or through our website.
2. Provide:
   • Order Number
   • Customer Name
   • Reason for Return
   • Photos or videos (for damaged, defective, or incorrect products)

Our support team will review your request within 24–48 business hours.

If your request is approved:

• We may arrange a pickup where pickup service is available; or
• Request you to ship the product to our designated return address.

Once the returned product is received and passes inspection, we will process the refund or exchange.

4. Refund Process

After receiving and inspecting the returned product, eligible refunds will be processed to the original payment method.

Estimated Refund Timeline

• UPI / Net Banking: 3–5 Business Days
• Credit/Debit Cards: Depending on your bank’s processing time
• Online Payments: Generally within 3–7 Business Days

Shipping charges are generally non-refundable, except where:

• An incorrect product was delivered.
• The product arrived damaged or defective due to our error.

5. Exchange Policy

We offer exchanges under the following circumstances:

• Damaged or defective product received.
• Incorrect product delivered.
• Wrong variant or model delivered (where applicable).

Exchanges are subject to stock availability.

If the requested replacement product is unavailable, you may choose:

• A full refund (where eligible), or
• Another available product, with any price difference adjusted accordingly.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible. However, you may request a return after delivery if your order qualifies under this policy.

If your cancellation request is approved before shipment, the full amount paid will be refunded to your original payment method.

7. Return Shipping

If the return is due to:

• A defective product,
• A damaged product, or
• An incorrect product delivered by us,

we will bear the return shipping cost.

For returns due to personal preference, ordering the wrong product, or any reason not caused by our error, return shipping charges may be the responsibility of the customer.

8. Refund Exceptions

Refunds may not be issued if:

• The returned product fails our quality inspection.
• The product has been used, installed, altered, or damaged after delivery.
• Original packaging, accessories, manuals, or invoices are missing.
• The return request is made after the applicable return period.
• The product is marked as Non-Returnable on the product page.

9. Contact Us

For returns, exchanges, refunds, or any assistance regarding your order, please contact us:

GUIDANCEPRO SOLUTIONS PRIVATE LIMITED

Email: info@guidanceproshop.com

Phone: +91 9187383792

Address:

THIRD FLOOR, OFFICE NO-305,
1/56-D, LALITA PARK,
LAXMI NAGAR,
NEW DELHI, EAST DELHI,
DELHI – 110092, India.