Fast Delivery
15 Days Return & Refund
All Around India
Last Updated: 15/07/2026
At GUIDANCEPRO SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you visit our website, create an account, browse our products, place an order, communicate with us, or otherwise use our services.
Our website is primarily intended for the sale of men’s and women’s fashion products within India, including clothing, apparel, footwear, accessories, and related fashion products.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is intended to operate in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations of India, as applicable to our business and processing activities.
Depending on how you interact with our website, we may collect different categories of personal information.
We may collect:
Full name.
Email address.
Mobile or telephone number.
Shipping address.
Billing address.
Account username and login-related information.
Order and purchase history.
Product preferences.
Wishlist information.
Reviews, feedback, or other information you submit.
Customer service communications.
Information provided when contacting us.
Information provided when subscribing to promotional communications.
Information required to process returns, refunds, exchanges, or cancellations.
Any other information you voluntarily provide to us.
When you make a purchase, payment information may be collected and processed by authorized payment gateways or financial service providers.
Depending on the payment method, this may include relevant transaction information.
We generally do not require or directly store complete payment card information when such information is processed by an authorized third-party payment provider.
Payment providers may process your information according to their own terms and privacy policies.
When you access or use our website, certain information may be collected automatically, including:
IP address.
Browser type and version.
Device type.
Operating system.
Device identifiers where applicable.
Pages visited.
Products viewed.
Search activity on our website.
Date and time of visits.
Time spent on pages.
Clickstream and interaction information.
Referring website or URL.
Website performance information.
Cookies and similar technologies.
This information may be used to maintain website security, understand website usage, improve our services, and provide a better shopping experience.
We may collect personal information when you:
Visit or browse our website.
Create or update an account.
Place an order.
Make a payment.
Add products to your cart or wishlist.
Request a return, refund, exchange, or cancellation.
Contact customer support.
Submit an inquiry or feedback.
Subscribe to newsletters or marketing communications.
Participate in promotional campaigns.
Submit a product review.
Interact with our website or communications.
We may also receive limited information from service providers involved in payment processing, delivery, logistics, website hosting, analytics, or other services necessary to operate our business.
We may process your personal information based on your consent or other lawful grounds permitted under applicable Indian laws.
Depending on the purpose, we may process information to:
Fulfill an order requested by you.
Provide services requested by you.
Communicate with you regarding your account or order.
Comply with legal obligations.
Protect our website, customers, and business.
Prevent fraud or unauthorized transactions.
Improve our products and services.
Carry out other purposes permitted by applicable law.
Where consent is required, we will seek consent in an appropriate manner.
You may withdraw consent where applicable by contacting us using the details provided in this Privacy Policy.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services where processing of the relevant information is necessary for that service.
We may use your personal information for the following purposes:
Process and confirm orders.
Process payments.
Arrange product delivery.
Provide order confirmations.
Send shipping and delivery updates.
Manage cancellations.
Process returns, refunds, and exchanges.
Maintain transaction records.
Respond to customer inquiries.
Provide customer support.
Resolve complaints and disputes.
Communicate about orders or services.
Provide assistance regarding products and purchases.
Improve website functionality.
Improve product presentation.
Understand customer preferences.
Analyze website usage.
Improve the shopping experience.
Identify technical problems.
Develop and improve our products and services.
Detect and prevent fraudulent transactions.
Protect user accounts.
Prevent unauthorized access.
Monitor suspicious activity.
Maintain website and system security.
Protect the rights and safety of our customers and Company.
Where permitted by applicable law and, where required, with your consent, we may use your information to:
Send promotional offers.
Provide information about new products.
Send discount or promotional communications.
Send newsletters.
Provide relevant marketing communications.
Measure the effectiveness of marketing campaigns.
You may opt out of promotional communications at any time by using the available unsubscribe option or contacting us.
We do not sell, rent, or trade your personal information for monetary consideration.
We may share information with trusted third parties where reasonably necessary to operate our business and provide services to you.
These parties may include:
Payment gateway providers.
Banks and financial institutions.
Courier and delivery partners.
Logistics service providers.
Website hosting providers.
Cloud service providers.
IT and technology service providers.
Customer support providers.
Website maintenance providers.
Analytics service providers.
Marketing and communication service providers.
Professional advisors where necessary.
Government authorities, regulators, courts, or law enforcement agencies where required by applicable law.
We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.
Payments made through our website may be processed by authorized third-party payment service providers.
We may share information necessary to complete a transaction, such as:
Customer name.
Contact details.
Billing information.
Order amount.
Order reference.
Transaction-related information.
Payment providers may independently process payment information under their own privacy policies and security practices.
We recommend reviewing the applicable payment provider’s privacy policy before completing a transaction where appropriate.
To deliver your orders, we may provide relevant information to courier, logistics, and delivery partners.
This may include:
Recipient name.
Mobile number.
Delivery address.
Postal code.
Order information.
Delivery instructions where applicable.
Such information is shared only to the extent reasonably necessary to complete delivery and related services.
Our website may use cookies, pixels, tags, web beacons, and similar technologies.
These technologies may help us:
Keep products in your shopping cart.
Remember preferences.
Maintain login sessions.
Improve website functionality.
Understand website traffic.
Analyze website performance.
Understand how customers interact with our website.
Personalize aspects of your shopping experience.
Measure marketing and advertising performance.
Support website security.
You may manage or disable cookies through your browser settings.
However, disabling certain cookies may affect website functionality, including shopping cart, login, checkout, or other features.
We may use analytics and marketing technologies provided by third-party service providers to understand website usage and measure the performance of our marketing activities.
These providers may collect information such as:
Device information.
Browser information.
Website interactions.
Pages visited.
Referring sources.
General usage patterns.
Where applicable, advertising technologies may use cookies or similar technologies to provide or measure relevant advertisements.
You may manage certain tracking technologies through your browser or device settings.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Processing and fulfilling orders.
Providing customer support.
Managing accounts.
Maintaining transaction records.
Processing returns and refunds.
Resolving disputes.
Preventing fraud.
Enforcing our agreements and policies.
Complying with taxation, accounting, regulatory, and legal obligations.
The exact retention period may depend on the nature of the information and the applicable legal requirements.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Our security measures may include:
Secure payment processing through authorized providers.
Encryption or secure transmission technologies where applicable.
Access restrictions.
Password protection.
Secure hosting infrastructure.
Monitoring and security controls.
Internal procedures for handling personal information.
However, no method of internet transmission or electronic storage is completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
You are also responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.
Subject to applicable law, including the DPDP Act and applicable rules and regulations, you may have rights relating to your personal data.
Depending on the circumstances, these may include:
Requesting access to information relating to your personal data.
Requesting correction of inaccurate or incomplete personal information.
Requesting deletion of personal information where legally applicable.
Withdrawing consent where processing is based on consent.
Opting out of marketing communications.
Requesting information regarding processing of your personal data.
Raising a grievance regarding the processing or handling of your personal information.
Requests will be handled in accordance with applicable legal requirements.
To exercise an applicable right, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
If permitted by applicable law and where required based on your consent, we may send promotional communications regarding:
New fashion collections.
Men’s fashion products.
Women’s fashion products.
Special offers.
Discounts.
Seasonal promotions.
New arrivals.
Other products or services that may be relevant to you.
You may unsubscribe from promotional emails by following the unsubscribe instructions provided in the communication.
You may also contact us directly to request that marketing communications be stopped.
Please note that you may continue to receive essential transactional communications, such as order confirmations, payment notifications, delivery updates, or account-related messages.
Our website is intended primarily for users who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18 for independent purchases or account creation.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they may contact us using the details below.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to address and delete the information where required by applicable law.
Our website may contain links to or integrations with third-party websites and services, including:
Payment gateways.
Courier and logistics providers.
Analytics platforms.
Marketing platforms.
Social media platforms.
Other service providers.
When you access a third-party website or service, that third party may collect and process your information according to its own privacy policy.
We are not responsible for the privacy practices, security, content, or policies of third-party websites and services.
We encourage you to review the relevant third-party privacy policies before providing personal information.
Our business primarily operates in India. However, certain technology, hosting, payment, analytics, or other service providers may process information from locations outside India.
Where personal information is transferred, stored, or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.
If you interact with us as a supplier, service provider, business partner, delivery partner, or other professional contact, we may collect business-related information such as:
Name.
Contact details.
Business address.
Company information.
Payment or invoicing information.
Communications and correspondence.
Such information may be used to manage business relationships, contracts, payments, communications, and legal or regulatory obligations.
We may collect and process personal information where reasonably necessary to:
Detect fraudulent orders.
Prevent unauthorized transactions.
Investigate suspicious activity.
Protect customers and our business.
Comply with applicable laws.
Respond to lawful requests from government authorities.
Enforce our terms and policies.
Protect our legal rights.
Where legally required, we may disclose relevant information to law enforcement agencies, courts, regulators, or other competent authorities.
We may update this Privacy Policy periodically to reflect:
Changes in our business operations.
Changes to our website or services.
New technologies.
Changes in applicable laws.
Changes in our privacy practices.
Regulatory requirements.
When we make changes, we will publish the revised Privacy Policy on this page and update the “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
Your continued use of our website after the updated Privacy Policy becomes effective may constitute acceptance of the revised policy to the extent permitted by applicable law.
For privacy-related concerns or grievances, you may contact our designated Grievance Officer using the details below:
Grievance Officer: Rahul
Company: GUIDANCEPRO SOLUTIONS PRIVATE LIMITED
Email: grievance@guidanceproshop.com
Phone: +91 9187383792
Address:
THIRD FLOOR, OFFICE NO-305,
1/56-D, LALITA PARK,
LAXMI NAGAR,
NEW DELHI, EAST DELHI,
DELHI – 110092, India.
We will review and address grievances in accordance with applicable laws and our internal procedures.
If you have any questions regarding this Privacy Policy, your personal information, or our privacy practices, you may contact us:
GUIDANCEPRO SOLUTIONS PRIVATE LIMITED
Email: info@guidanceproshop.com
Phone: +91 9187383792
Address: THIRD FLOOR, OFFICE NO-305, 1/56-D, LALITA PARK, LAXMI NAGAR, NEW DELHI, EAST DELHI, DELHI – 110092, India.