Return & Refund Policy

Last Updated: 01-01-2026

Thank you for shopping with GUIDANCEPRO SOLUTIONS PRIVATE LIMITED. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for our men’s and women’s fashion products.

By making a purchase on our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return or exchange if:

The item was delivered damaged or defective
You received the wrong product or size
The item does not match the description on the website

To be eligible for a return:

The item must be unused, unworn, and unwashed
All original tags and packaging must be intact
The return request must be made within 5 days of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Undergarments and innerwear
Socks and personal wear items
Accessories (unless damaged)
Final sale or clearance items
Gift cards

3. Return Process

To initiate a return:

Contact our customer support at guidanceproprivate@gmail.com, info@guidanceproshop.com with your order number and reason for return.
Our team will review your request and provide return instructions.
Ship the item back to the address provided by our support team.

Customers may be responsible for return shipping costs unless the return is due to our error (wrong or defective product).

4. Exchanges

We offer exchanges for:

Size issues
Damaged or defective items
Incorrect items received

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be issued.

5. Refund Policy

Once your returned item is received and inspected:

Approved refunds will be processed within [3–5] business days
Refunds will be issued to the original payment method
Shipping fees are generally non-refundable unless the return is due to our mistake

Depending on your payment provider, it may take additional time for the refund to reflect in your account.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

Order number
Photos or videos of the product
Description of the issue

We will arrange a replacement or full refund at no additional cost.

7. Order Cancellation

Orders may be canceled:

Before shipment — full refund will be issued
After shipment — cancellation may not be possible, and you may need to follow the return process

8. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your payment provider
Contact us at guidanceproprivate@gmail.com, info@guidanceproshop.com

9. Contact Us

If you have any questions about returns or refunds, please contact:

GUIDANCEPRO SOLUTIONS PRIVATE LIMITED
Email: guidanceproprivate@gmail.com, info@guidanceproshop.com
Phone: +91 9187383792
Address: THIRD FLOOR, OFFICE NO-305, 1/56-D, LALITA PARK, LAXMI NAGAR, NEW DELHI, EAST DELHI, DELHI 110092